Exploring Human-Centricity in Industry 5.0: Empirical Insights from a Social Media Discourse

The transition from Industry 4.0 towards Industry 5.0 marks a paradigm shift, emphasising human-centricity in industrial settings. Industry 5.0 focuses on improving the future role of people in addition to merely technological progress. While "human centricity" gains recognition, ambiguity surrounds its definition and application. The literature lacks clear consensus on the concept and its industrial implications. This paper provides clarity on human-centricity by analysing viewpoints and public opinions based on posts published on LinkedIn in the last five years regarding human-centricity. The analysis involved text mining techniques, including semantic clustering to discover distinct clusters of discussions related to human-centricity and keywords extraction to tag the different clusters. The findings reveal that public opinion predominantly centres on the skills required by future workers, encompassing both hard and soft skills, as well as social themes such as gender equity and workplace comfort. This research underscores the critical relevance of these components in the transition towards Industry 5.0, offering valuable insights for industrial practitioners and researchers alike.