ISO 9001:2015 Zertifizierung eines Ingenieurbüros für Erdwissenschaften am Beispiel der Geo5 GmbH

Translated title of the contribution: ISO 9001:2015 Certification of an Engineering Office for Earth Sciences Exemplified by Geo5 GmbH

Catherine Jara

Research output: ThesisMaster's Thesis

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Abstract

Due to economic reasons, the engineering office Geo5 GmbH decided to implement an ISO 9001 quality management system. The first part of the thesis comprises the necessary terminology and theoretical foundation in order to understand the basics of quality management systems and the ISO standard. Furthermore, the characteristics of quality management systems in service companies are explained. This segment also encompasses the Failure Mode and Effect Analysis in service companies as well as the measurement and analysis of the quality from a customer perspective. The practical part of the thesis covers the planning phase of the ISO 9001 quality management system implementation and includes the defined quality policy and the process map. Moreover, the results of the conducted Failure Mode and Effect Analysis are elucidated. The risk analysis enabled the identification of potential risks, whereas corresponding mitigation measures were defined if required. Additionally, a customer survey was conducted to ascertain the importance of specific service properties from the customer’s view and the customer satisfaction on those attributes. The results are brought together and illustrated in a customer satisfaction portfolio. Conclusively, the management review, the first-party audit, as well as the certification audit are outlined.
Translated title of the contributionISO 9001:2015 Certification of an Engineering Office for Earth Sciences Exemplified by Geo5 GmbH
Original languageGerman
QualificationDipl.-Ing.
Awarding Institution
  • Montanuniversität
Supervisors/Advisors
  • Posch, Wolfgang, Supervisor (internal)
  • Kraker, Philipp, Co-Supervisor (internal)
  • Schreilechner, Marcellus, Supervisor (external)
Award date8 Apr 2022
Publication statusPublished - 2022

Bibliographical note

no embargo

Keywords

  • ISO 9001
  • quality management
  • quality management system
  • engineering office
  • earth sciences

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